CUSTOMER CARE

Privacy Policy

VERUTTI respects your privacy and is committed to handling personal data responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you visit or shop through our Saudi Arabia online store, contact us, or otherwise interact with our services.

Personal data we collect

Depending on how you interact with VERUTTI, we may collect the following categories of personal data:

  • Identity and contact information, such as your name, email address, mobile number, billing address, and delivery address.
  • Order and transaction information, such as products purchased, order history, payment status, returns, refunds, warranty requests, and customer-service records.
  • Delivery information, including your city, area, delivery address, National Address or Short Address where required, and delivery-related instructions.
  • Device and usage information, such as IP address, browser type, device information, pages viewed, interactions with the website, and similar technical data.
  • Marketing and communication preferences, including whether you have chosen to receive promotional communications.
  • Information you voluntarily provide when contacting us, submitting a request, or communicating with our customer-service team.

How we collect personal data

We may collect personal data directly from you when you place an order, create or use an account, contact us, request a return or warranty service, subscribe to marketing, or otherwise provide information to us.

We may also collect certain technical and usage information automatically through cookies, pixels, analytics technologies, and similar tools used on our website.

How we use personal data

We may use personal data for purposes including:

  • Processing, confirming, fulfilling, and delivering orders.
  • Processing payments and supporting fraud-prevention and transaction-security measures.
  • Managing returns, refunds, exchanges, warranty claims, and customer-service requests.
  • Communicating with you about your orders, account, requests, and service updates.
  • Improving our website, products, customer experience, and business operations.
  • Maintaining website security, preventing misuse, and detecting or investigating suspicious activity.
  • Sending marketing communications where permitted and where you have provided the required consent or otherwise opted in.
  • Complying with legal, regulatory, tax, accounting, and other applicable obligations.

Legal basis and permitted processing

We process personal data only where there is an appropriate basis for doing so under applicable law. Depending on the circumstances, this may include processing necessary to provide products or services you request, comply with legal obligations, pursue permitted legitimate business purposes, or where you have provided consent.

Where processing depends on your consent, you may withdraw that consent where permitted by applicable law. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

How we share personal data

We do not sell personal data as a business model. We may disclose personal data where reasonably necessary to operate our store and provide services, including to:

  • Shopify and technology providers that host or support our ecommerce platform.
  • Payment processors and financial-service providers involved in processing transactions.
  • Delivery and logistics providers responsible for fulfilling and delivering orders.
  • Service providers that support customer service, analytics, website functionality, communications, security, or business operations.
  • Professional advisers, auditors, insurers, or authorities where disclosure is required or permitted by law.
  • Parties involved in a corporate transaction, restructuring, merger, acquisition, or transfer of business assets, subject to applicable legal requirements.

We expect service providers handling personal data on our behalf to use it only for authorized purposes and to apply appropriate safeguards.

International data transfers

Some service providers or technology platforms used by VERUTTI may process or store personal data outside the Kingdom of Saudi Arabia. Where personal data is transferred internationally, we aim to handle such transfers in accordance with applicable Saudi data-protection requirements and any required safeguards or transfer conditions.

Cookies and similar technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand site usage, improve performance, support analytics, and where permitted, support marketing activities.

You may be able to control certain cookies through your browser or available cookie settings. Disabling some cookies may affect website functionality.

Data retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, managing warranty or return requests, maintaining business and accounting records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.

When personal data is no longer required, we will take reasonable steps to delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

Your privacy rights

Subject to applicable law and any legal limitations, you may have rights relating to your personal data, including rights to request information about how your data is used, access or obtain a copy of your data, request correction of inaccurate data, request deletion or destruction in eligible circumstances, and withdraw consent where processing is based on consent.

We may need to verify your identity before completing certain privacy requests.

Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no online service or method of electronic transmission can be guaranteed to be completely secure.

Children's privacy

Our online store is not intended for children to make purchases independently. If we become aware that personal data has been collected in a manner that is not permitted by applicable law, we will take appropriate steps to address it.

Third-party services and links

Our website may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies, and VERUTTI is not responsible for how independent third parties process personal data outside our control.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. The updated version will be posted on this page.

Contact us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us at info@verutti.co.