Returns & Refunds
At VERUTTI, we want every purchase to be made with confidence. If you change your mind or receive a product with a manufacturing defect, the following return and refund terms apply to orders delivered within Saudi Arabia.
Return period
You may request a return within 7 days of receiving your order, provided the product remains unused and in its original condition.
Return conditions
To be eligible for a return, the product must be unused, unworn, and returned in its original condition with all original packaging, tags, accessories, manuals, and any included items.
VERUTTI reserves the right to inspect returned products before approving a refund or exchange.
Change-of-mind returns
If you are returning an eligible product because you changed your mind, the return request must be made within the 7-day return period and the product must meet the return conditions above.
For change-of-mind returns, the customer is generally responsible for the return shipping cost unless otherwise stated in a promotion or agreed by VERUTTI.
Manufacturing defects or incorrect items
If you receive a product with a manufacturing defect, an item damaged on arrival, or an incorrect product, please contact us as soon as possible and provide your order number, a description of the issue, and clear photos or videos where applicable.
Once the issue is reviewed and confirmed, VERUTTI will arrange the appropriate solution, which may include repair, replacement, or refund depending on the nature of the case and the applicable policy.
Where the issue is confirmed to be caused by a manufacturing defect, damage on arrival, or an incorrect item supplied by VERUTTI, the customer will not be responsible for the reasonable return shipping cost.
Non-returnable items
A return may not be accepted if the product has been used, worn, altered, damaged after delivery, or returned without its original packaging or included accessories, except where the issue relates to a confirmed manufacturing defect or where applicable law provides otherwise.
How to request a return
Before sending any product back, please contact VERUTTI to request return authorization.
Please include your order number, the reason for the return, and any supporting photos or information when relevant. Do not send a product back before receiving return instructions from our team.
Inspection and approval
After the returned product is received, it will be inspected to confirm that it meets the applicable return conditions.
If the return is approved, we will notify you and proceed with the applicable refund, exchange, or other resolution.
Refunds
Approved refunds are issued to the original payment method where possible.
After VERUTTI approves the refund, the refund is generally processed within 5–10 business days. The time required for the amount to appear in your account may vary depending on your bank or payment provider.
Any original shipping charges or return shipping charges that are not refundable under the circumstances of the return may be deducted where applicable and permitted.
Exchanges
Where an exchange is approved, availability of the requested replacement item will depend on current stock. If the same product is unavailable, VERUTTI may offer an alternative solution in consultation with the customer.
Contact us
For return or refund requests, please contact us at info@verutti.co.