CUSTOMER CARE

Terms of Service

These Terms of Service govern your use of the VERUTTI Saudi Arabia online store and your purchase of products through our website. By accessing the website, placing an order, or using our services, you agree to these Terms together with the policies referenced below.

About these Terms

These Terms apply to purchases made through the VERUTTI online store serving customers in the Kingdom of Saudi Arabia. Additional terms may apply to specific promotions, products, payment methods, or services and will be communicated where relevant.

Eligibility and use of the website

You may use the website only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that the information you provide to us is accurate, complete, and up to date.

You must not misuse the website, interfere with its operation or security, attempt unauthorized access, introduce malicious code, or use the website in any manner that violates applicable laws or the rights of others.

Product information

We aim to present product descriptions, specifications, images, colors, dimensions, prices, and availability as accurately as reasonably possible.

Actual colors and appearance may vary slightly depending on your device, screen settings, lighting, photography, or manufacturing variation. Where product information contains an obvious error, VERUTTI may correct the information and contact the customer where an existing order may be affected.

Prices and taxes

Prices shown on the Saudi Arabia store are displayed in Saudi Riyals unless otherwise stated. Applicable taxes are included or applied in accordance with the checkout information and applicable requirements.

VERUTTI may update product prices, promotions, discounts, or offers from time to time. Any applicable price for an order will be shown before the order is completed.

Orders and order acceptance

Submitting an order does not necessarily mean that the order has been finally accepted. An order may be subject to payment authorization, stock availability, delivery feasibility, fraud or security checks, and verification of order information.

VERUTTI may refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, stock unavailability, incorrect pricing or product information, delivery limitations, or other operational reasons.

If VERUTTI cancels a paid order, any amount successfully collected for the cancelled item or order will be refunded through the applicable payment method.

Payment

Available payment methods are displayed during checkout and may vary from time to time.

You are responsible for providing accurate payment and billing information and for ensuring that you are authorized to use the selected payment method. Payment transactions may be processed by third-party payment providers and may be subject to their own terms and verification procedures.

Shipping and delivery

Shipping and delivery are governed by our Shipping Information page. Orders within Saudi Arabia are currently eligible for free shipping, and the estimated delivery time is up to 3 business days from order confirmation, subject to the conditions explained in that policy.

You are responsible for providing complete and accurate delivery information, including the delivery address and National Address or Short Address where required.

Returns and refunds

Returns, refunds, and exchanges are governed by our Returns & Refunds Policy.

Eligible products may be returned within 7 days of receipt, provided the applicable return conditions are met. Different treatment may apply where a product has a manufacturing defect, arrives damaged, or an incorrect item has been supplied.

Warranty

Eligible VERUTTI watches are covered by the Warranty Policy published on our website. The current standard warranty period is 2 years from the purchase date against eligible manufacturing and material defects, subject to the conditions and exclusions stated in that policy.

Promotions and discount codes

Promotions, discount codes, gifts, bundles, or special offers may be subject to additional conditions, validity periods, eligible products, minimum purchase values, usage limits, or other restrictions stated with the relevant offer.

Unless otherwise stated, promotions and discount codes may not be combined. VERUTTI may suspend or withdraw a promotion where necessary, without affecting orders already validly completed under that promotion.

Intellectual property

The VERUTTI name, trademarks, logos, product names, website design, photographs, graphics, text, videos, and other content made available through the website are owned by or licensed to VERUTTI and are protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, publish, commercially exploit, or use such content without authorization, except for normal personal use of the website.

Third-party services and links

The website may use or link to third-party services, including payment, delivery, analytics, social-media, or technology providers. Independent third parties may have their own terms and policies, and VERUTTI is not responsible for services or content operated outside our control except to the extent required by applicable law.

Website availability

We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free access at all times. The website may occasionally be unavailable due to maintenance, technical issues, updates, security measures, or circumstances outside our reasonable control.

Liability

Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded under applicable law.

To the extent permitted by applicable law, VERUTTI will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control or from misuse of the website or products contrary to the applicable instructions.

Privacy

Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, disclose, retain, and protect personal data.

Changes to these Terms

VERUTTI may update these Terms from time to time to reflect changes in our services, business practices, policies, technology, or applicable requirements. The updated Terms will be published on this page.

Terms applicable to a completed order will be those in effect at the time the order was placed, except where a change is required by applicable law.

Applicable law

These Terms are intended to operate in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia. Any mandatory consumer rights available under applicable law remain unaffected.

Contact us

For questions about these Terms or your order, please contact us at info@verutti.co.