Warranty
VERUTTI products are designed and manufactured to meet our quality standards. This Warranty Policy explains the coverage that applies to eligible VERUTTI products purchased through our Saudi Arabia store.
Warranty period
Eligible VERUTTI watches are covered by a 2-year warranty from the date of purchase against manufacturing and material defects.
What the warranty covers
The warranty covers defects that are confirmed to result from manufacturing or materials, including eligible faults affecting the watch movement, dial, hands, or other functional components where the issue is determined to be a manufacturing defect.
All warranty claims are subject to inspection and assessment by VERUTTI or an authorized service provider.
Warranty service
If a manufacturing defect is confirmed during the warranty period, VERUTTI will determine the appropriate remedy based on the nature of the issue.
The remedy may include:
- Repair of the defective product at no charge.
- Replacement with the same product where repair is not practical or possible.
- Replacement with a comparable product of similar value if the original product is no longer available.
Proof of purchase
A valid proof of purchase or VERUTTI order number is required for warranty service. The warranty period begins from the original purchase date shown on the proof of purchase.
What the warranty does not cover
The warranty does not cover damage or deterioration resulting from normal use or circumstances unrelated to a manufacturing defect, including:
- Normal wear and aging.
- Scratches, dents, impact damage, accidental breakage, or other cosmetic damage caused after delivery.
- Damage to the watch crystal resulting from impact, misuse, or accident.
- Normal wear of leather, rubber, fabric, or similar straps and bands.
- Battery replacement as a normal consumable item, unless the battery is confirmed to have been defective at the time of delivery.
- Damage caused by misuse, negligence, improper handling, or failure to follow product care instructions.
- Damage caused by unauthorized repair, alteration, opening, or modification of the product.
- Water damage where the product has been exposed beyond the water-resistance rating specified for that model or where water-resistance instructions have not been followed.
- Products with removed, altered, or unreadable serial numbers or identifying marks where applicable.
Water resistance
Water-resistance ratings vary by model and do not mean that every watch is suitable for swimming, diving, showering, or exposure to hot water. Customers should follow the water-resistance rating and care instructions provided for their specific model.
Water damage is not covered where the watch has been exposed beyond its stated rating or used in a manner inconsistent with the applicable care instructions.
How to make a warranty claim
To request warranty service, please contact VERUTTI and provide your order number or proof of purchase, a description of the issue, and clear photos or videos where relevant.
Please do not send the product before receiving instructions from our team.
Inspection and assessment
VERUTTI may require the product to be returned for inspection before confirming whether the issue is covered by the warranty.
If the issue is covered, VERUTTI will proceed with the appropriate warranty remedy. If the issue is not covered, we will inform the customer before any non-warranty repair or other chargeable service is carried out.
Relationship with your statutory rights
This warranty is provided in addition to any mandatory consumer rights that may apply under the laws and regulations of the Kingdom of Saudi Arabia.
Contact us
For warranty requests or questions, please contact us at info@verutti.co.